Mubaku Lifestyle ("we", "our", "us") is a digital lifestyle and beauty & wellness services platform developed and operated by Mubaku High-Tech Incorporation, a Cameroonian company. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use the Mubaku Lifestyle mobile application, website, and related services (collectively, the "Platform").

This policy applies to all users, including customers, service providers, agents, and visitors, in both English and French language modes.

1. Information We Collect

1.1 Personal Information You Provide

We may collect the following information when you register, use, or interact with the Platform: • Full name • Phone number • Email address • Profile photo (optional) • Language preference (English or French) • User role (customer, service provider, agent)

1.2 Service Provider Information

For registered beauty and wellness service providers, we may collect: • Business name and description • Services offered and pricing • Business contact details • Portfolio images of previous work (uploaded by provider) • Business location details (latitude and longitude)

1.3 Location Information

• We collect business location coordinates (latitude and longitude) for service providers during onboarding or profile updates. • Location data is used only to display service providers on maps and help users navigate to their shops. • We do not track users' real-time movement.

1.4 Transaction and Usage Data

• Booking details (service selected, date, time) • Payment transaction references • Commission deductions and wallet balances (for providers) • App interaction logs (pages visited, features used)

1.5 Automatically Collected Information

• Device type and operating system • App version • IP address (used for security and fraud prevention)

2. How We Use Your Information

We use collected information to: • Provide and operate the Mubaku Lifestyle Platform • Facilitate bookings between users and service providers • Process payments and commissions • Display nearby service providers using map services • Enable communication between users and providers (e.g., WhatsApp contact buttons) • Improve app performance and user experience • Ensure compliance with applicable laws and regulations • Prevent fraud, abuse, and unauthorized activities

3. Payments and Financial Data

• Mubaku Lifestyle integrates with licensed third-party payment service providers (such as mobile money and payment gateways). • We do not store users' mobile money PINs or bank card details. • Transaction processing is handled securely by approved payment partners. • A commission (currently 10%) is deducted from service providers per completed transaction, as clearly displayed in the app.

4. Data Sharing and Disclosure

We do not sell personal data. We may share information only in the following cases: • With payment partners to complete transactions • With map and location services (e.g., Google Maps) for navigation purposes • With legal or regulatory authorities when required by law • With internal administrators strictly for operational purposes

All third-party partners are required to comply with data protection and confidentiality obligations.

5. Data Storage and Security

• All data is stored on secure servers with restricted access. • We use technical and organizational measures to protect information against unauthorized access, loss, or misuse. • Only authorized personnel can access sensitive data. • While we take reasonable measures to protect your data, no system is completely secure. Users are encouraged to protect their login credentials.

6. Data Retention

We retain personal information: • As long as the user account remains active • As required to fulfill legal, accounting, or regulatory obligations

Users may request account deactivation or data deletion, subject to applicable laws.

7. User Rights

Depending on applicable laws, users have the right to: • Access their personal information • Correct inaccurate or incomplete data • Request deletion of their data • Withdraw consent where applicable

Requests can be sent to: info@mubakulifestyle.com

8. Children's Privacy

Mubaku Lifestyle is not intended for users under the age of 18. We do not knowingly collect personal information from minors.

9. Language Preference

The Platform supports English and French. Notifications, content, and communications are displayed based on the user's selected language.

In case of interpretation differences, the English version of this Privacy Policy shall prevail.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated through the app or website.

Continued use of the Platform after updates means acceptance of the revised policy.

11. Contact Information

For questions, concerns, or privacy requests, contact us:

Mubaku Lifestyle
Operated by Mubaku High-Tech Incorporation
Email: info@mubakulifestyle.com
Phone: +237 671 487 555

By using Mubaku Lifestyle, you acknowledge that you have read and understood this Privacy Policy.

Last Updated: January 28, 2026